Contributors and Business Administrators can recall documents sent to QC in error. Recalling a document results in quality metric improvements, as recalled QC workflows are not reflected in the Completeness, Timeliness, or Quality metrics.  

Note: Documents in the work area with a status of “In QC” can be recalled if the first task in the QC workflow have not yet been acquired.  

To recall a document from QC:

1. In your Work Area, click the actions icon of your document, then select Recall Document from QC.  Note: Only the Contributor who sent the document to QC or a Business Administrator has access to the recall action.  
2. In the Reason field, select one or more reasons for the recall.  
3. In the Comment field, enter a comment about the recall.  
4. When you’re finished, select Recall. 

The system will perform the following after recalling the document: 

• Remove the task from the Inbox and cancel the QC workflow.  
• Add a corresponding entry to the document’s audit trail.  
• If the task being recalled is an Approve List Change task, an email notification will be sent to the assigned Study Owner, notifying them of the recall.